Attentive launches Concierge SMS product

This week, Attentive launched a new conversational products for SMS named Attentive Concierge. It aims to drive commerce with personalized texts for each individual stage of the buyer’s journey.

What it does. Using conversational engineering, the SMS system supports dialogue amongst brand name and client to greatly enhance the working experience, regardless of whether in-shop or in the course of e-commerce buys.

Makes can also use the Attentive Concierge software to personalize outgoing texts to buyers to strengthen conversion fees.

Study following: The 12 months of SMS

Notable brand names that have utilised Concierge involve Igloo, Created In and Mented Cosmetics.

Why we treatment. Conference clients in which they are is prime precedence for marketing campaigns, as nicely as for consumer services. Knowledge bridges the gap between these two spots so that no matter what question or dilemma the shopper takes to your model, the brand responds with significant, pertinent messaging. Your customer doesn’t treatment if SMS is an more mature, more set up channel. They anticipate the very same degree of insightful engagement — and they have explanation to, as additional brands centralize their consumer knowledge.

About The Author

Chris Wood draws on over 15 several years of reporting encounter as a B2B editor and journalist. At DMN, he served as associate editor, giving first assessment on the evolving internet marketing tech landscape. He has interviewed leaders in tech and coverage, from Canva CEO Melanie Perkins, to former Cisco CEO John Chambers, and Vivek Kundra, appointed by Barack Obama as the country’s to start with federal CIO. He is especially interested in how new technologies, like voice and blockchain, are disrupting the marketing and advertising globe as we know it. In 2019, he moderated a panel on “innovation theater” at Fintech Inn, in Vilnius. In addition to his advertising and marketing-targeted reporting in business trades like Robotics Trends, Modern-day Brewery Age and AdNation News, Wood has also written for KIRKUS, and contributes fiction, criticism and poetry to quite a few main reserve blogs. He examined English at Fairfield College, and was born in Springfield, Massachusetts. He life in New York.