Fake negative comments – Bluewire Media

Posted by
Adam Franklin

A pretend unfavorable comment could manifest on your Google assessments, on your Fb page or even your LinkedIn profile — and it is pretty a terrifying prospect for the reason that it could impact your small business!

I have spoken at a several conferences lately and it’s attendees’ most prevalent concern!

Observe this limited video clip to find out what to do with pretend adverse testimonials (as perfectly as authentic adverse assessments).

Observe the 08:18 moment education here
or on
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First of all permit me start out by stating that a actual/legit adverse review is not a terrible matter (…even while it may well sense that way!)

Delivered you have a lot of beneficial testimonials, sensible folks reading the critiques know that you cannot be all factors to all persons.

In truth experiments demonstrate that a handful of detrimental assessments are actually very good for organization.

In the online video I share how I’m not concerned by my book’s 1 star assessment on Amazon:

The book’s articles is good, nevertheless the file format is not compatible with my Kindle (I purchased only two years back). Amazon Kindle, you actually screw up buyers!

Now, secondly, let’s seem at how to answer to a pretend negative opinions.

If you suspect the reviewer is not a authentic shopper (aka a bogus reviewer), test this format:

“Hi _______, I cannot seem to find any history of you in our customer database. Can you remember to get in touch with me on email or mobile phone amount with the particulars you utilized to obtain/sign up? Then I can discover you in my procedure and I can take care of this challenge for you.”

This structure will work out if they are a legit purchaser or not, and also makes it very clear to other folks that this negative reviewer could be a pretend.

I hope which is been practical.

If you’d like a framework for replying to 6 distinctive styles of remarks, remember to obtain the no cost Destructive Opinions Response Template

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