At EJ, we are using the Approvals spot for our inside Domo ask for procedure. Prior to applying this alternative, we knowledgeable problems with firm and transparency of incoming Domo requests. Requests have been submitted by way of various locations together with Excitement, e mail, messaging, phone phone calls, and other inside business techniques.
At times, duplication of get the job done was seasoned when requests had been sent to several people. Due to safety restrictions professional though employing the Tasks and Tasks place of Domo, we ended up missing a way to arrange requests and present transparency to those people involved. When Approvals was launched in our occasion, we noticed this as an chance to centralize requests in one spot.
Approvals ended up designed for acceptance workflows. Even so, with the customizable templates, it has labored effectively to completely transform into a customized request method. Any accredited Domo user has the ability to enter an Acceptance for a request.
Five Approval templates have been produced in our occasion to go over the important request forms we get, and an additional sixth option—”General Domo Request”—is obtainable for any requests that do not slide into just one of the other groups.
Each and every template is personalized to include queries specific to the subject. For case in point, “New User Request” incorporates necessary fields for identify, email, and safety/accessibility wants. And “New/Modified Report Request” can connection directly to web pages or playing cards. These templates call for the required facts upfront, reducing the again and forth communications to retrieve incomplete data for a ask for.
By default, approvals are routed to the admin team for critique. At the time in the admin queue, requests are reviewed and then assigned to an particular person admin or ability consumer that will be liable for completing the ask for. Reassigning permits customers to know who is operating on the request. Just after the request has been completed, it is approved and a notification is immediately sent to the unique requester.
The answers delivered by a centralized ask for technique have solved our prior challenges and furnished a lot of supplemental benefits. The comments location on each and every ask for is utilized to organize conversations and @ mention immediately to material inside of Domo.
People have the capability to add observers or approval customers to an unique request, which provides greater transparency to their workforce. This method solves the concern of requests coming through various methods, making it possible for for greater business and prioritization.
Another benefit is the means to make DataFlows on the Acceptance method itself, so we can produce dashboards tracking the circulation of acceptance procedures.
In the end, applying Approvals for our internal Domo request process enables us to manage and deal with requests proficiently with a more rapidly turnaround, resulting in an improved person knowledge.